![]() ![]() I'm going to post this in the new PD18 thread as well (there was no PD18 thread when I first posted). PowerDirector 18 should NOT be crashing with such a powerful machine and 16GB of DDR4 ram. ![]() As I said before it worked well with PD17 for months. My poor laptop got the brunt of the blame, but it is clear that it wasn't all to blame. This is a beast of a machine capable of playing the very top games at high frame rates. Not every 5 minutes like it was before, but it is still doing it. UserBenchmarks: Game 109%, Desk 133%, Work 120% I have now upgraded to a desktop computer with benchmarks below ![]() What I need to know is how to go about transferring my entire PowerDirector package form this laptop to my new desktop computer. I decided to upgrade my computer (a Toshiba Laptop Satellite i7-5500U CPU 8gbRam 64 bit Windows 10) which has worked well with PD17 and PD365 for 9 months or so, to a desktop computer. Quote I have still not received any help from Tech Support so my PowerDirector 18 is still crashing. It's a simple drag and drop experience and that's what I like about it. I'm happy with PowerDirector and have been for many years. Davinci Resolve is also more compatible with plugins from other companies like 'NewBlueFX.īut I really don't want another learning curve. like the new version of 'HitFilm Express' and 'Davinci Resolve' both are free. Just when I was looking at a couple of other alternatives, not for my main program but as a possible extra. I hope this is fixed with a patch because the PD365 option is beginning to look like an awful choice. Now what was a fully functioning PD17 is now an unusable PD18. That was this morning 18th September 2019. And roughly once a year the main program is also updated to the next version. That's what you pay the yearly subscription for. Every month you are offered new packages of special effects or music or sound effects etc. I updated this morning because it is what you do with the 365 subscription. Sorry to hear about your problem with PD 18. It's now impossible and want the old version back I keep getting the grey screen with spinning blue circle. Now I am having to force close it every few minutes, sound playback is like it going through a fan. Quote I have updated to 18 and it is unusableġ7 worked fine, very rare it crashed or had an error message. If you wish I can resend you the dxdiag file for your perusal. I have also written to the Cyberlink Tech Department. I mentioned that the Windows update came 5 days ago and PD17 was working fine after that up until I installed PD18 this morning. I sent you another reply (right after I received your reply) but it is not appearing after a refresh? I included the dxdiag file with it. It's important to see the specific details to try and understand what may be causing issues, and tech support will also need this critical info if/when you file a support ticket with them. If PD18 was working before and then began crashing after applying a system update, that would be cause for suspicion.Īlso, you need to attach the DxDiag test results as described in the RMBP sticky for us to help you here. Windows updates that were in place to updating to PD shouldn't cause PD to crash now. There's no way to "unoptimize" it, but you may want to uninstall PD, reboot, then install it again from the App Manager. ![]() Quote The optimization is to fine tune PD to your system's particular GPU card. Thank you for your help, I'm not sure what to do from here. I'm able to close down the program and restart it but minutes later it crashes again.ĭXdiag reported 'no problems found'. It is literally minutes from one crash to the next. I mean the program is now practically unusable. Could that be the problem? What does it actually do? And if so how to unoptimise it? The thing is I'm sure I agreed to that back when other versions of the software were installed and it didn't have this effect. One thing I do remember is when PowerDirector 18 first started I was asked if I wanted my system to be 'optimised' to the new version (or something similar) which I agreed to. Will that affect any work I did (and finished) over the weekend? I have a system restore from 5 days ago when a 'Critical Update' was installed by Windows 10. You might want to contact tech support directly for assistance, or you can follow the steps in the Read Me Before Posting sticky thread and post the DxDiag results for other PD users to assist you here on the forum. In that case, you'd restore the previous image and then wouldn't manually update PD. With the subscription version, there's no easy way to go back to the older version unless you made a system image (or system restore point) prior to updating PD. Quote Sorry you're having a bad experience. ![]()
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